Contact Us

If you have a question regarding our packages, website, or your account, please use the form below to contact us. We try our best to respond as soon as possible.

If you are looking for support regarding your real estate exam or have exam related questions, please check out our private Facebook group.

When does my account expire?
You can verify this in the upper-right corner of your member dashboard.
I can't participate in the webinar chats.
You can access webinars from your member dashboard. Our webinars are hosted by YouTube. If you want to participate in the chat from a PC/Mac, you'll need to be logged into a valid Google or YouTube account. If you want to participate in the chat using a mobile device, you'll need to have the YouTube app installed on your device.
Can you resend the webinar schedule email?
Click here to access our calendar of upcoming webinars, as well as all previously recorded webinars.
Where can I find my state content?
Our audio and video products focus on the national portion of the exam while our practice exams contain sample questions and explanations for both the national and state-specific portions. Our state-specific practice exams are designed to be supplemental to your pre-licensing course, but we include explanations with each question so you can study from them as well.
The vocabulary worksheet doesn't let me write and save my own definitions.
To ensure your browser will operate correctly, please re-start your computer or device. Then, when you access your vocabulary worksheet, make sure to click the "My Definition" tab. This will give you a blank area to type your definition. Our system will automatically save your definition once it's been entered.
How can I see if I signed up for the right package?
You can verify this in the upper-right corner of your member dashboard.
What are your payment options?
We accept all major credit cards as well as PayPal.
How will PrepAgent help me pass the real estate exam?
Many people find that the required courses don't help them enough to pass the actual real estate exam, which is where we come in. PrepAgent provides practice questions, videos, audio lessons, interactive flashcards, an ebook, worksheets, and live online webinars to help you study for the exam. You can see what comes with each of our membership packages here: https://www.prepagent.com/sign-up
How does the refund policy work?
We make it as simple as possible because we truly believe in our product. If you are not satisfied for any reason whatsoever, just use this contact page to let us know within 120 days of your purchase and we'll give you a full refund. No questions asked!
Do you provide the pre-licensing courses that qualify for my state's required hours of education?
We do not currently provide the required pre-licensing courses necessary for you to take the exam. Click here to see our recommendations for online courses from trusted partners for your state.

Note: Since you are contacting us after Friday 5pm Pacific Time, you should expect a reply Monday sometime after 9am Pacific Time.


Phone Support

You may also reach us by phone at (888) 445-2598

We are available by phone Monday through Friday 5am–9pm Pacific Time (8am–midnight Eastern Time) and 6am–6pm Pacific Time on weekends (9am–9pm Eastern Time).